An experienced and effective retail manager with an entrepreneurial spirit and a proven history of achievement in sales, marketing and graphic design. With a strong background in sales and service plus extensive retail operations knowledge I am well suited to a hands on management role that requires commercial acumen and creative flair. Confident of thriving in any competitive and challenging retail environment I am now seeking a managerial or senior sales position and a great career advancement opportunity that will not only challenge me professionally but allow me to further develop my skills and potential.

General: • Highly self motivated, result oriented with good self management skills • Ability to lead, work as part of a team and autonomously • Desire to contribute to the well being of others • Polite, well mannered and tactful • Ability to prioritise and complete tasks in a timely proficient manner • Excellent communications skills both spoken and written • Strong interpersonal skills – including good listening skills • Advanced level computer literacy • Effective negotiation and problem solving skills Marketing & Graphic Design: • Experienced in driving engagement and profitability via social media and direct marketing channels • Competency with best practice Facebook advertising techniques • Experienced in all aspects of campaign creation for print, radio, television and online advertising • Highly advanced skills in Photoshop (eighteen years experience including CS6) • Advanced skills in Illustrator (six years experience including CS6) • High competency within Microsoft Word, ExCel, Publisher • General knowledge of HTML and CSS • Proficient with both Mac and Microsoft platforms Managerial: Retail: • Exceptional customer focused service and sales skills • Flair for merchandising and store design • True desire to help customers make well informed product choices and enjoy their shopping experience Entertainment Industry: • 20 years as a professional drummer with hundreds of performances including large festivals, high profile support shows and corporate events • Six years experience in band management • Professional experience in stage management, live and studio sound engineering, video production and editing, audio recording, event organisation, lighting operation, promotions and marketing • Eight years part time drum instructor, teaching beginner to intermediate students • Winner of 2006 Tasmanian Music Industry Award for best live band

Arties Music Aspley February 2016 - Present Sales and Marketing Consultant Allans Billy Hyde May 2015 - February 2016 Senior Sales Consultant Ellaways Music March 2009 - April 2015 Retail Store Manager | Inventory, Online & Marketing Manager | Sales Consultant Recognised as Queensland’s premiere musical instrument retailer I joined the sales team in 2009 and quickly established myself as a top performer in sales, merchandising and customer service. My dedication and strong leadership ability saw me promoted from Sales Consultant to Store Manager within 18 months where I was responsible for most aspects of daily business. Videopro 2008 - 2009 Sales Consultant Zine – Arts & Music Magazine July 2007 – May 2009 Chief Editor and Graphic Designer Zine was a community based print publication with a mission to promote the vibrvant yet under-represented arts and music culture thriving in Tasmania (where I resided until moving to Brisbane in 2008). This is one of many projects undertaken by Outta Lonnie, a non-profit arts cooperative of which I was a founding member. Other projects I initiated include the production of independently distributed compilation CD’s, live music events and mini-festivals, fundraisers and art exhibitions. Responsibilities: • Conceptualise, design and produce all advertising, cover art and general content • Coordinate production schedules and balance project integrity with budget constraints • Manage contact with writers, advertisers and printers to maintain submission quality and deadline • Create a visually exciting and desirably unique publication to stand out in a crowded street press landscape Barratts Music Launceston, TAS Sales Assistant July 2001–May 2007 Recognised as Northern Tasmania’s premiere musical instrument retail store, I worked at Barratts Music for close to six years. In this time I became highly skilled in many aspects of the business and took on a variety of roles and responsibilities within the sales team. Responsibilities: • Many aspects of daily business such as sales, stock control and ordering, setup and repairs of instruments, coordination of clinics and promotional events, preparation of advertising material and relationship marketing • Devise and implement strategies to increase sales across departments • Training, supervision and assessment of new staff members in various tasks • Build loyal customer relationships, create leads and close sales • Keep up to date with new products and engage in supplier and dealer negotiations, brokering deals to best suit the needs of the work place and customers • Provide detailed information on instruments, company products and services, face to face, over the phone and via email in a courteous and efficient manner • Processing, set-up and merchandising of incoming product consignments • Diagnose faults, arrange for repairs and track movements of store and client instruments between dealers, repairers and customers